Call Centre Services Built Around Your Business

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Trusted by NHS departments and commercial organisations.

100+

clients

850,000+

calls managed

24/7, 365

days a year

Our Trusted Partners

Join our esteemed list of clients and experience the difference that our dedicated team and tailored solutions can make. Contact us today to explore how we can partner with you and help you achieve your business objectives while delivering remarkable customer experiences.

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CallEEAST: The Outsourced Call Centre with a reliable infrastructure

Who are CallEEast?

CallEEast is a contact centre based in Norfolk, East Anglia. We collaborate with businesses, NHS trusts and public sector organisations across the UK to provide the very best outsourced call centre services. What makes us unique is that we are an NHS-backed call centre specialist with years of experience with essential services and other organisations.

 

But we don’t just work with the NHS; we also work with commercial firms and organisations. We help businesses and organisations to improve their customer experience.

 

We take the time to understand how your business works and then we tailor our services to fit your organisation.

 

Even better, all our profits are invested back into the NHS and East of England Ambulance Service. It is a business that helps fund innovation and adds social value to the community.

CallEEast Services:

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About Us

Commercial Services

Services We Offer

Our Partners

Featured Service

GP Surgery Telephone Cover

Need to close your phone lines for training, lunch breaks or due to staff shortages?


CallEEAST can keep your surgery call lines open and available to patients while your team focuses on other important jobs.



CallEEast Can Provide:

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24/7 Contact Centre Services designed around your business needs.

Get in Touch Today about your Call Centre Needs

Why Choose Us

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Collaboration

We work closely with your business to understand how your specific needs.

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Resilience

We use the same call infrastructure as 999. If the call systems go down, we get them back immediately. 

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Social Value

All the profits go back into the NHS and East Anglian Ambulance Service. 

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Flexibility

Our model of delivery is versatile and we constantly update it.

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Sharing best practices

We apply the latest technology and methods to your business. 

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Tailored to your business

We become an extension of your business, getting to know and understand how you work. 

24/7, 365 days a year

All-year-round service that you can count on. 

Our Trusted Partners

Join our esteemed list of clients and experience the difference that our dedicated team and tailored solutions can make. Contact us today to explore how we can partner with you and help you achieve your business objectives while delivering remarkable customer experiences.

Over the years, CallEEast has seen that great customer service can be impacted by a negative customer experience. Our job is to help your organisation achieve both.

The Difference Between Customer Service vs Customer Experience

Customer experience and customer service are not the same thing. This is an important difference.

 

Customer service could be a phone call, customer enquiry, a complaint, or a question, and how all these things are managed.

Customer experience is all the other things:

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how easy it is to find information

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how quickly someone receives a response

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whether expectations are managed

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how they're treated throughout their journey

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ultimately how they feel about your organisation as a whole.

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We help make it feel like everything is working together

Clear communication, easy-to-understand processes, easy-to-access information and a customer-led approach. 

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Testimonials

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"We use CallEEAST to cover our staff training days which enables us to close the practice so all can attend. They are great, they effectively triage and signpost patients to the correct service. When we were hit with severe staff shortages at short notice, I made one phone call and within a day we had the support set up and ready to go. They were able to support us as and when we needed it with minimal fuss and get us out of a very large hole. Very professional service, easy to set up, adaptable and extremely effective. Would highly recommend."


Chief Executive Officer

Fakenham Medical Practice

"We transitioned from our previous provider and system to CALLEEAST in July. The transition was smooth with no issues. We have found the call handling to be efficient, accurate and well managed."


Head of Emergency Preparedness, Resilience and Response Cambridge & Peterborough Integrated Care Board

"We have used the service for several years and we are grateful for the cover that you provide for our training hour every month, it's such a useful time to allow the team to have some protected training time. You have also provided cover for our full training days which usually happen every 12-18 months - again this is something we could not do without the cover you provide."


Practice Manager

Market Surgery - Aylsham

“Bourn Hall has employed the services of CallEEAST for out-of-hours emergency support for many years and have always been provided with excellent service. Patients are reassured that they can have access to advice from our specialised staff via this service, and the staff at CallEEAST are always diligent in ensuring every call is handled sympathetically and promptly.”


Bourn Hall Fertility Clinic

"Birmingham Community Healthcare NHS Foundation Trust have worked with CallEEAST for a number of years. They work closely in partnership with us to ensure a positive patient experience for those accessing care and treatment via the Community Nursing Team. They are supportive and play a key part in service transformation and improvement across our service, and are quick to resolve issues and provide solutions as required."


Birmingham Community Healthcare NHS Foundation Trust

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