CallEEAST have supported Birmingham Community Healthcare NHS Foundation Trust for many years, providing 24/7 support to patients. Through supporting a large number of District Nursing teams across Birmingham, 24 hours a day, this alleviates Nurses from on-call duties to ensure focus remains on delivering exceptional care.
The service CallEEAST provide to Birmingham Community Healthcare NHS Foundation Trust includes triaging of patients, booking appointments, taking and dispatching messages, signposting patients and supporting them in navigating the NHS system. The CallEEAST team are experienced in answering District Nursing calls and have processes in place to ensure calls are answered promptly and efficiently. Around 15,000 calls are taken per month for the teams by CallEEAST. All calls are recorded, and the service is tailored to meet the needs of the team.
Birmingham Community Healthcare NHS Foundation Trust receive full support with regular stakeholder meetings in place, to discuss both additional supportive measures and innovations. CallEEAST offer a flexible approach and can adapt the service as and when required to build a service that is fit for purpose. Comprehensive reports are shared with the team to maintain communication between CallEEAST and Birmingham Community Healthcare NHS Foundation Trust, ensuring the services continually meet objectives.
Birmingham Community Healthcare NHS Foundation Trust said, “Birmingham Community Healthcare NHS Foundation Trust have worked with CallEEAST for a number of years. They work closely in partnership with us to ensure a positive patient experience for those accessing care and treatment via the Community Nursing Team. They are supportive and play a key part in service transformation and improvement across our service and are quick to resolve issues and provide solutions as required.”
If you would like to find out more about our bespoke contact centre services and how they could support your District Nursing team, please visit https://www.calleeast.co.uk/contact-us, call us on 0300 790 6274 or email CallEEASTenquiries@eastamb.nhs.uk.
Thank you for submitting your enquiry. We will get back to you as soon as possible.
Your data will be shared with the CallEEAST team so they can view your full enquiry and respond. Data will be deleted once the team have responded to your enquiry and not stored for longer than 1 month on our system.
"We use CallEEAST to cover our staff training days which enables us to close the practice so all can attend. They are great, they effectively triage and signpost patients to the correct service. When we were hit with severe staff shortages at short notice, I made one phone call and within a day we had the support set up and ready to go. They were able to support us as and when we needed it with minimal fuss and get us out of a very large hole. Very professional service, easy to set up, adaptable and extremely effective. Would highly recommend."
Chief Executive Officer
Fakenham Medical Practice
"We transitioned from our previous provider and system to CALLEEAST in July. The transition was smooth with no issues. We have found the call handling to be efficient, accurate and well managed."
Head of Emergency Preparedness, Resilience and Response Cambridge & Peterborough Integrated Care Board
"We have used the service for several years and we are grateful for the cover that you provide for our training hour every month, it's such a useful time to allow the team to have some protected training time. You have also provided cover for our full training days which usually happen every 12-18 months - again this is something we could not do without the cover you provide."
Practice Manager
Market Surgery - Aylsham
“Bourn Hall has employed the services of CallEEAST for out-of-hours emergency support for many years and have always been provided with excellent service. Patients are reassured that they can have access to advice from our specialised staff via this service, and the staff at CallEEAST are always diligent in ensuring every call is handled sympathetically and promptly.”
Bourn Hall Fertility Clinic
"Birmingham Community Healthcare NHS Foundation Trust have worked with CallEEAST for a number of years. They work closely in partnership with us to ensure a positive patient experience for those accessing care and treatment via the Community Nursing Team. They are supportive and play a key part in service transformation and improvement across our service, and are quick to resolve issues and provide solutions as required."
Birmingham Community Healthcare NHS Foundation Trust
All Rights Reserved | CallEEAST | Accessibility Statement