Summer Holidays Can Be The Best And Worst For Businesses...
For staff its the opportunity for most of them to take Annual Leave to either fly off to warmer climates (not that you could get much warmer than here at the moment!) or to spend time with family and friends without the pressure of work to fit around.
Most importantly though, its a chance to switch off emails, remove Teams from your phone, and generally take some down time to recharge the batteries. For the employer it's great as the team come back recharged ready for the next onslaught.
BUT, there is a bad side for the business in that all these shifts have to be covered as normally the workloads don't drop just because you've got less staff. In fact, in some industries the volume goes up with seasonal demands and Summer Promotions!
I know as I've been there, that the headache of trying to cover the rota while staff are off can be very stressful, especially if you throw in factors like sickness!
How to solve this?
You could just accept it's going to happen and expect the rest of the team to pick up "the slack" but being honest this just adds to their stress and makes them need time off, which ends up putting you into a never ending cycle.
The easy option would be to hire more staff, but that comes at a significant cost, and you may not need them all the time, just for certain periods, so then you're into the world where you have staff on your books that come later in the year you may not need (which then impacts your bottom line).
You could hire Agency workers, but they can be costly and sometimes you get staff who, as they aren't part of your organisation, don't reflect your values or customer service expectations.
These are all things that CallEEAST can help with -
Using CallEEAST with our focus on flexibility and customer service helps support your staff that are left behind (and your business) by assisting you with:
- Managing increased demand
- CallEEAST has a high number of telephone lines and call handlers so can scales up your business to handle higher volumes, reducing wait times and abandoned calls.
- Staff Shortages
- CallEEAST provides trained agents to fill the gap, ensuring no drop in service quality or availability.
- Enhanced Customer Experience
- CallEEAST call handlers are trained to follow scripts, workflows, and brand tone, ensuring consistency.
- Cost efficiency
- CallEEAST can be used as and when you want to use us. This support both Business Continuity as well as flexible cover patters, enhanced hours and greater accessibility for the callers, all at a competitive rate.
We pride ourselves on being flexible and collaborative meaning we'll work for you, when you want us, in the way you want us.

