Commercial Services

CallEEAST aims to have a positive impact on our communities by reinvesting profits into NHS innovation. We have established a revised mission and a set of underlying principles to guide our actions.

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Our Mission: Generating Income, Investing in Innovation

Our mission is geared towards positioning the East of England Ambulance Service (EEAST) as a leading national health innovator by reinvesting all our profits to enhance outcomes for our patients and communities, while also delivering social value through our partnerships.

To achieve this, we adhere to the following underpinning principles:

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Partnership Working:

Our focus is on providing innovative and high-quality services that meet your business needs while simultaneously creating social value within our partnerships. Collaboration is key to our success.

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Service Provision:

We strive to deliver innovative and customer-focused services to both NHS and commercial businesses, aiming to improve overall experiences and outcomes.

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Sharing Best Practice:

As a connected entity within the national NHS Trust network, The National Performance Advisory Group actively facilitate the sharing of best practices. By doing so, we contribute to the improvement of health equality and foster a culture of innovation.

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Community and Business-Based Training:

Through TrainEEAST delivering our paramedic-led training programmes, we empower communities by providing continuous training opportunities. This enables them to better serve the population and respond effectively to immediate intervention needs.

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Revenue Generation:

All profitable income generated is reinvested into our commercial fund, which supports innovative initiatives across the East of England Ambulance Service. This direct investment has a tangible impact on your communities.

By aligning our actions with these principles, we are:

Together, we can make a meaningful difference in healthcare provision and outcomes.

Dedicated to driving positive change

Leveraging revenue generation

Investing in innovation

Creating partnerships

Delivering exceptional services

Sharing knowledge

Empowering communities and businesses alike

Purple, green, blue and yellow diagram which outlines the three commercial services within Commercial EEAST at the East of England Ambulance Service. The green section outlines CallEEAST, the blue section outlines the National Performance Advisory Group and the yellow section outlines TrainEEAST.

Careers

We offer a diverse range of rewarding careers that provide opportunities for professional growth and personal development. Whether you are looking to join our skilled outsourced contact centre team, contribute to our innovative technology solutions, or support our operations behind the scenes, we have roles that suit various interests and skill sets. We offer a collaborative and inclusive work environment, encouraging creativity and continuous learning. 


Join us to embark on a fulfilling career where you can make a meaningful impact and be part of a dynamic team dedicated to delivering exceptional customer experience.


View the full range of vacancies at CallEEAST and the East of England Ambulance Service NHS Trust.