Commercial Services
CallEEAST aims to have a positive impact on our communities by reinvesting profits into NHS innovation. We have established a revised mission and a set of underlying principles to guide our actions.
Our Mission: Generating Income, Investing in Innovation
Our mission is geared towards positioning the East of England Ambulance Service (EEAST) as a leading national health innovator by reinvesting all our profits to enhance outcomes for our patients and communities, while also delivering social value through our partnerships.
To achieve this, we adhere to the following underpinning principles:
Partnership Working:
Our focus is on providing innovative and high-quality services that meet your business needs while simultaneously creating social value within our partnerships. Collaboration is key to our success.
Service Provision:
We strive to deliver innovative and customer-focused services to both NHS and commercial businesses, aiming to improve overall experiences and outcomes.
Sharing Best Practice:
As a connected entity within the national NHS Trust network, The National Performance Advisory Group actively facilitate the sharing of best practices. By doing so, we contribute to the improvement of health equality and foster a culture of innovation.
Community and Business-Based Training:
Through TrainEEAST delivering our paramedic-led training programmes, we empower communities by providing continuous training opportunities. This enables them to better serve the population and respond effectively to immediate intervention needs.
Revenue Generation:
All profitable income generated is reinvested into our commercial fund, which supports innovative initiatives across the East of England Ambulance Service. This direct investment has a tangible impact on your communities.
By aligning our actions with these principles, we are:
Together, we can make a meaningful difference in healthcare provision and outcomes.
Dedicated to driving positive change
Leveraging revenue generation
Investing in innovation
Creating partnerships
Delivering exceptional services
Sharing knowledge
Empowering communities and businesses alike
Careers
We offer a diverse range of rewarding careers that provide opportunities for professional growth and personal development. Whether you are looking to join our skilled outsourced contact centre team, contribute to our innovative technology solutions, or support our operations behind the scenes, we have roles that suit various interests and skill sets. We offer a collaborative and inclusive work environment, encouraging creativity and continuous learning.
Join us to embark on a fulfilling career where you can make a meaningful impact and be part of a dynamic team dedicated to delivering exceptional customer experience.
View the full range of vacancies at CallEEAST and the East of England Ambulance Service NHS Trust.
Contact Us Today!
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"We use CallEEAST to cover our staff training days which enables us to close the practice so all can attend. They are great, they effectively triage and signpost patients to the correct service. When we were hit with severe staff shortages at short notice, I made one phone call and within a day we had the support set up and ready to go. They were able to support us as and when we needed it with minimal fuss and get us out of a very large hole. Very professional service, easy to set up, adaptable and extremely effective. Would highly recommend."
Chief Executive Officer
Fakenham Medical Practice
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"We transitioned from our previous provider and system to CALLEEAST in July. The transition was smooth with no issues. We have found the call handling to be efficient, accurate and well managed."
Head of Emergency Preparedness, Resilience and Response Cambridge & Peterborough Integrated Care Board
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"We have used the service for several years and we are grateful for the cover that you provide for our training hour every month, it's such a useful time to allow the team to have some protected training time. You have also provided cover for our full training days which usually happen every 12-18 months - again this is something we could not do without the cover you provide."
Practice Manager
Market Surgery - Aylsham
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“Bourn Hall has employed the services of CallEEAST for out-of-hours emergency support for many years and have always been provided with excellent service. Patients are reassured that they can have access to advice from our specialised staff via this service, and the staff at CallEEAST are always diligent in ensuring every call is handled sympathetically and promptly.”
Bourn Hall Fertility Clinic
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"Birmingham Community Healthcare NHS Foundation Trust have worked with CallEEAST for a number of years. They work closely in partnership with us to ensure a positive patient experience for those accessing care and treatment via the Community Nursing Team. They are supportive and play a key part in service transformation and improvement across our service, and are quick to resolve issues and provide solutions as required."
Birmingham Community Healthcare NHS Foundation Trust
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