District Nursing
Contact Centre Services
Let us take care of your calls whilst you
take care of your patients
Our bespoke contact centre services alleviate nurses from call duties to ensure their focus remains on delivering exceptional care. All profits generated from our services are reinvested back into the East of England Ambulance Service NHS Trust, supporting NHS innovations and patient experiences.
Our contact centre services provide around-the-clock call handling (24 hours a day, 365 days a year), establishing a central point of contact for your patients. We ensure the prioritisation of cases and direct patients appropriately, ensuring they receive the necessary support promptly.
We offer District Nursing teams a variety of services tailored to your requirements
Triaging of Patients
Admin services
Virtual Receptionist / Message taking
Scheduling / Appointment booking
Signposting to other services
Helping Patients navigate the Health Service
Dispatching of messages via various channels based upon predefined criteria
We already support multiple District Nursing teams across the UK
"Birmingham Community Healthcare NHS Foundation Trust have worked with CallEEAST for a number of years. They work closely in partnership with us to ensure a positive patient experience for those accessing care and treatment via the Community Nursing Team. They are supportive and play a key part in service transformation and improvement across our service, and are quick to resolve issues and provide solutions as required".
Birmingham Community Healthcare NHS Foundation Trust
All District Nursing teams will receive a variety of benefits:
Prioritisation of calls
Comprehensive reporting
Flexible and reactive team
Regular stakeholder meetings
All calls recorded
Alleviates Nurses from taking calls when they're with patients
Bespoke service tailored to individual District Nursing team needs
GDPR compliant
Why CallEEAST?
Being within an NHS Trust, we understand the pressures primary care and the wider health system face. As part of the East of England Ambulance Service NHS Trust, we provide cost effective, innovative and customer focused contact centre services, all year round.
Using CallEEAST as your telephone cover provided adds social value to your partnerships as all our profitable income is reinvested back into the East of England Ambulance Service's frontline. This means your partnership with us directly impacts the wider community and supports our valued NHS.
Contact Us Today!
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"We use CallEEAST to cover our staff training days which enables us to close the practice so all can attend. They are great, they effectively triage and signpost patients to the correct service. When we were hit with severe staff shortages at short notice, I made one phone call and within a day we had the support set up and ready to go. They were able to support us as and when we needed it with minimal fuss and get us out of a very large hole. Very professional service, easy to set up, adaptable and extremely effective. Would highly recommend."
Chief Executive Officer
Fakenham Medical Practice
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"We transitioned from our previous provider and system to CALLEEAST in July. The transition was smooth with no issues. We have found the call handling to be efficient, accurate and well managed."
Head of Emergency Preparedness, Resilience and Response Cambridge & Peterborough Integrated Care Board
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"We have used the service for several years and we are grateful for the cover that you provide for our training hour every month, it's such a useful time to allow the team to have some protected training time. You have also provided cover for our full training days which usually happen every 12-18 months - again this is something we could not do without the cover you provide."
Practice Manager
Market Surgery - Aylsham
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“Bourn Hall has employed the services of CallEEAST for out-of-hours emergency support for many years and have always been provided with excellent service. Patients are reassured that they can have access to advice from our specialised staff via this service, and the staff at CallEEAST are always diligent in ensuring every call is handled sympathetically and promptly.”
Bourn Hall Fertility Clinic
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"Birmingham Community Healthcare NHS Foundation Trust have worked with CallEEAST for a number of years. They work closely in partnership with us to ensure a positive patient experience for those accessing care and treatment via the Community Nursing Team. They are supportive and play a key part in service transformation and improvement across our service, and are quick to resolve issues and provide solutions as required."
Birmingham Community Healthcare NHS Foundation Trust
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