New Year, New Me...
Happy New Year! That’s what we are hearing everywhere right now.
I would like to say I am different, but sadly I get sucked into all the hype of “new year, new start” mentality! I’m sure it won’t last long, and I will be back to the biscuit tin during the second week of January… At least the thought was there!
CallEEASTian’s – as we like to call our colleagues in the contact centre, have been working extremely hard over the festive period with lots of call advisors working Christmas Day and over New Years. A massive thank you to all of them who are so dedicated to going that extra mile to make sure our service users get the best customer care available at such a tough time for many callers.
So what does 2025 look like for CallEEAST?
We have a devoted Leadership team who strive to make the day to day running of the contact centre the best it can be. We hold quarterly Leadership Away Days to discuss issues that may arise and mainly to come together as a team to provide best practice to our clients and contact centre staff. This team will keep up training skills as well as other qualifications during 2025 to make sure that CallEEAST is the best working environment for existing and new colleagues that join.
Our Wellbeing team continue to provide outstanding support to all CallEEASTian’s, whether they just need someone to speak to or just to take a wellbeing break away from the contact centre. All staff are aware of their Wellbeing team and are encouraged to use them when needed.
Our Leadership and Marketing team will be exhibiting at plenty of events this year as this was such a great success in 2024. Speaking to current and potential clients face to face just hits differently, instead of back and forth emails. Putting a face to the name and making those professional relationships with clients is what puts CallEEAST on the top tier of Contact Centres.
As you may know, CallEEAST are part of East of England Ambulance Service. All profits are reinvested back into the organisations to fund for extra paramedics on the roads or NHS innovation projects. Just 2 examples of how CallEEAST helps the wider trust.
If you are thinking of using CallEEAST as your partner, please give us a call or contact us through our website. We are happy to set up a call to discuss how we can help further with your business.
Finally, hope you have a great 2025 and your fitness regime lasts longer than mine!
